CUSTOMER SVC. EMAIL 1

In response to “General Inquiry – How does Xoom work?” Hello, and welcome to Xoom! Here’s how it works: WHAT YOU NEED A Credit Card or PayPal Account An Overseas Recipient WHAT YOUR RECIPIENT NEEDS A Valid ID A Xoom Tracking Number (Yes, that’s it!) SENDING MONEY With Xoom, you can send money to any of the following countries: (CURRENT LIST OF COUNTRIES) You can send up to $1,000 per transfer from anywhere in the world, just by logging on to Xoom.com. Whether you’re paying bills or helping friends and family, we deliver your money safely, quickly, and at minimal cost to you. RECEIVING MONEY When initiating the transfer, you’ll provide the recipient’s name and we’ll give you a Xoom Tracking Number for you to pass on to the recipient. To collect their money, the recipient simply provides the tracking number and valid identification matching the name you provided. It’s that simple. Within minutes, the money you send is available to be picked up (allowing for regular business hours in the time zone of your recipient). However, in some countries we also offer other delivery options, such as home delivery and direct deposit. Simply choose the option that works best for you when you create the transfer. WE’RE WITH YOUR MONEY ALL THE WAY We have trusted Xoom Disbursement Agents in every country we serve, so whether you choose home delivery or pick-up, we make sure your money is placed in the proper hands. Visit www.xoom.com/help for more information on delivery options and our local partners. If you have any further questions, just respond to this email. We want you to feel safe in the knowledge that your money is in capable hands and will do whatever we can to meet that goal. Thank you for choosing Xoom! (REP. NAME) The Customer Support Team Xoom.com - The Smarter Way to Send Money P.S. We’d like to learn how to serve you better. Click the following link for a brief survey, and let us know how we’re doing. We’d love to hear from you! (LINK TO SURVEY)